Good on them I guess. My problem was not as much with the cancellation if it was an error, it was the letting it go four days not reversing the charge and allowing it to actually hard post. Maybe they were really just trying to work through a solution? I'm willing to give them the benefit of the doubt for a bit longer.Sorry for the mix up, Andy! We are currently working with Massgenie on processing as many orders as possible that were put up with pricing errors on their site. We're planning on shipping your order today!
As you may have noticed, we we're offline this morning. This was caused by the "Thanks" plug-in going rogue and using up way too many server resources. This triggered an automatic suspension by our hosting provider as they thought it was a malicious attack. The "Thanks" plug-in has been disabled, hopefully temporarily so I can determine if that was indeed the cause, and take steps to prevent it from happening in the future.
I apologize for the disruption and for any confusion that may have caused.
Massgenie
Re: Massgenie
Huh, they responded:
Re: Massgenie
Wait, they marked yours cancelled but now are indicating that they’re shipping it? Did you order a Seiko?AndyS wrote:Huh, they responded:
Good on them I guess. My problem was not as much with the cancellation if it was an error, it was the letting it go four days not reversing the charge and allowing it to actually hard post. Maybe they were really just trying to work through a solution? I'm willing to give them the benefit of the doubt for a bit longer.Sorry for the mix up, Andy! We are currently working with Massgenie on processing as many orders as possible that were put up with pricing errors on their site. We're planning on shipping your order today!
Re: Massgenie
Maybe I'll send AT an email since they seem to respond. No response from massgenie yet.AndyS wrote:Huh, they responded:
Good on them I guess. My problem was not as much with the cancellation if it was an error, it was the letting it go four days not reversing the charge and allowing it to actually hard post. Maybe they were really just trying to work through a solution? I'm willing to give them the benefit of the doubt for a bit longer.Sorry for the mix up, Andy! We are currently working with Massgenie on processing as many orders as possible that were put up with pricing errors on their site. We're planning on shipping your order today!
I'm not worried about the money either, it's a small sum and it's safe with the credit card. It's just that I've seen enough of these scams to know how they work, how they profit from it. Not saying this is the case here.
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Re: Massgenie
Citizen Navihawk. And yes, it shows canceled.cheddar wrote:Wait, they marked yours cancelled but now are indicating that they’re shipping it? Did you order a Seiko?AndyS wrote:Huh, they responded:
Good on them I guess. My problem was not as much with the cancellation if it was an error, it was the letting it go four days not reversing the charge and allowing it to actually hard post. Maybe they were really just trying to work through a solution? I'm willing to give them the benefit of the doubt for a bit longer.Sorry for the mix up, Andy! We are currently working with Massgenie on processing as many orders as possible that were put up with pricing errors on their site. We're planning on shipping your order today!
Re: Massgenie
Now I got a cancelation email with conciliatory coupon? So confused.
Re: Massgenie
Still nothing here.
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- rich_in_the_lou
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Re: Massgenie
I have been avoiding dealing with Rakutan due to all the complaints from my friends here. I suspect that Massgenie should join Rakutan and Schnoop on that Fecal Roster
Re: Massgenie
I would say Rakuten is like pulling teeth, this may be more like spinning wheels going nowhere.rich_in_the_lou wrote:I have been avoiding dealing with Rakutan due to all the complaints from my friends here. I suspect that Massgenie should join Rakutan and Schnoop on that Fecal Roster
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Re: Massgenie
This continues to be funny. I had emailed Massgenie when I saw the cancelation after the charge, they told me they were refunding like I posted above. I then got the FB response from AreaTrend saying they were shipping my watch today. I replied back to Massgenie telling them that, and got this response from Massgenie:
I just now got a FedEx tracking number from Area Trend. Be interesting to see if I get a refund as well. Then I'll have to figure out how to pay them again to feel clean on the whole deal.We just don't know how they are going to make that possible. Our system shows that we already processed your refund and it will be posted within 2-5 business days.
Thanks,
MassGenie Customer Service
- peskydonut
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Re: Massgenie
Wow. What a cluster. I feel proper bad for AT. Even just having to deal with the customer service requests that came out of this.AndyS wrote: ↑Wed Sep 11, 2019 8:53 pm This continues to be funny. I had emailed Massgenie when I saw the cancelation after the charge, they told me they were refunding like I posted above. I then got the FB response from AreaTrend saying they were shipping my watch today. I replied back to Massgenie telling them that, and got this response from Massgenie:
I just now got a FedEx tracking number from Area Trend. Be interesting to see if I get a refund as well. Then I'll have to figure out how to pay them again to feel clean on the whole deal.We just don't know how they are going to make that possible. Our system shows that we already processed your refund and it will be posted within 2-5 business days.
Thanks,
MassGenie Customer Service
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Re: Massgenie
I'm very disappointed in the handling of this by both Massgenie and AreaTrend.
My inquiries to both retailers are going unanswered (I know AreaTrend has seen them), and as of this morning, I still haven't received tracking information, an explanation or email about the cancelation, nor a refund.
If this is how they handle customer relations, going forward I can not recommend either retailer. (Yes, I understand the prices were "too good to be true", but the handling after the fact is absurd.)
My inquiries to both retailers are going unanswered (I know AreaTrend has seen them), and as of this morning, I still haven't received tracking information, an explanation or email about the cancelation, nor a refund.
If this is how they handle customer relations, going forward I can not recommend either retailer. (Yes, I understand the prices were "too good to be true", but the handling after the fact is absurd.)
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Re: Massgenie
Area Trend seems to be behind a lot of Rakuten watches which show up on deals, too.ManOnTime wrote: ↑Thu Sep 12, 2019 10:37 am I'm very disappointed in the handling of this by both Massgenie and AreaTrend.
My inquiries to both retailers are going unanswered (I know AreaTrend has seen them), and as of this morning, I still haven't received tracking information, an explanation or email about the cancelation, nor a refund.
If this is how they handle customer relations, going forward I can not recommend either retailer. (Yes, I understand the prices were "too good to be true", but the handling after the fact is absurd.)
Re: Massgenie
The only reason I know my order is cancelled is because I logged on to my Massgenie account and checked. I have received no other information from anyone about my order. The only thing I have received from Massgenie after the order confirmation was a marketing spam email.
I’m not sure yet if they are scammers or just idiots.
I’m not sure yet if they are scammers or just idiots.
- peskydonut
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Re: Massgenie
For those who are not planning to deal with Massgenie in the future (probably most of us), you may want to delete your payment information from their site.
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