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11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?

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yinzburgher
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?

Post by yinzburgher »

My money has been refunded. I'll add my thoughts about this some other time, hopefully soon when I've had more rest. But In the interest of a full accounting of this whole debacle, here is the entirety of my email exchange with Jet. I did not communicate with them via chat or phone, only the emails below. Also, for the record I ordered a total of 10 watches, in 4 different orders. I actually received 3 of them; a Tissot Visodate from Jomashop, a Seiko SRPB99 fulfilled by Ergode and shipped from an Amazon seller, and a Seiko SRPA82 from Discount Shop. Assuming my refund comes through without a hitch, I'll have paid a total of $260.57 for those watches. The 7 Seikos I did not receive from Ergode were models SKX011, SRPA83, SKX007, SPB043, SSA339, SPB067, SKX009. You won't find anything exciting, amusing, or enlightening in the wall of text below......but this is how it went down.

From Y to J - Nov 27 at 1:32 PM
Hello. I placed a few orders yesterday (order numbers X, Y, and Z) and I see that they say Fulfilled by Ergode rather than being fulfilled by Jet.com. I am unable to find a Ergode "storefront" or rating. All other sources online show that they are a drop-shipper with a multiple aliases and a very poor reputation. Do you have any information at all about this vendor? Have they been selling on Jet for very long? I am very concerned about not only my order but my financial information. They are apparently known to create false shipping/tracking numbers and to not fulfill orders. Any information you have about them at all would be helpful. My order is still showing "Processing" so I'm not sure if it is a problem with the vendor. I'm looking forward to hearing back from you in regard to my orders and this vendor. Thank you.

Yinz


From J to Y - Nov 27 at 1:56 PM
Good morning Yinz,

I appreciate you reaching out to us here at Jet.com to ask about the merchant Ergode.

I understand why you would be concerned to receive your orders as expected. Ergode is one of our trusted third-party merchants. I don’t have the information as to how long they have been fulfilling orders on our site. I can assure you if you don’t receive your orders or something happens we will see what options we have to get you taken care of. I see the estimated dates of deliveries on all the orders are 12/5 that is why they are still processing. Once the merchant ships them out you will receive an email with the tracking information and the carrier so you have a better idea of when they will arrive.

If you have any further questions or concerns, please don’t hesitate to reach out we are here 7 days a week from 7 AM to 9 PM MST.

Happy Thanksgiving.

Sincerely,

April R.


From Y to J - Dec 6 at 12:29 AM
Hello April. This ended up worse than I thought. Of the 8 watches I ordered from Jet that were to be fulfilled by Ergode, only one watch arrived. That one watch was sent by a different third party Amazon merchant. All of the others had tracking numbers showing deliveries that terminated in different zip codes than mine. Unfortunately it seems Ergode is known to ship small packages and "junk mail" (with a USPS tracking number) instead of the ordered item. And if previous reviews are to be believed, they often purposely ship to the wrong address, which it seems is what happened in this case. There were three separate packages that can be tracked to different zip codes. Judging by past reviews, it is likely that none of them contained my orders. I notice Ergode still has items for sale on Jet.com. Do they remain in good standing? Any idea what happened here? As of now, I'm out over $900. I've never had something like this happen to me before. I'm really hoping I'll be able to speak to someone about this problem and about a refund of my order. Please let me know ASAP what's the next step. I'm very motivated to get my money back. Thank you.

Yinz


From J to Y - Dec 6 at 9:34 AM
Good morning Yinz,

Thank you for reaching back out and letting us know that you have not received the watches fulfilled by Ergode. I'm very sorry that you have not received them.

I've gone ahead and sent this over to one of our support teams to review. It can take 24-48 hours before a specialist is able to review the orders and contact you.

Rest assured, we will make sure that you are taken care of. If there is anything else you need in the mean time, please don't hesitate to reach back out.

Thanks,
Laura A.


From Y to J - Dec 6 at 1:55 PM
Hi Laura,
Thank you for the prompt reply. I received an email this morning that the amount of $390.86 is being refunded for order X that I did not receive. But I had a 3 orders that were not fulfilled. Would you please be able to look at order # Y as well. I did not receive any of the items in that order from Ergode. That order totaled an additional $390.86. Also for order # Z I only received 2 out of the 3 items ordered, so I am short $130.29 on that order. In total, I should be due $521.15. Thank you for looking into this for me. I appreciate the communication and look forward to staying in contact and getting the whole matter resolved. Also, in your experience, how long does it take for the refunded money to hit my account? I don't see it in my account yet. Thank you.

Yinz


From J to Y - Dec 6 at 4:46 PM
Hey Yinz,

Thanks for reaching back out. I have processed a total refund of $651.44 for those watches.

At this point, we should be squared away and those refunds will hit your card in 3-5 business days.

Please let us know if there is anything further we can assist with.

Regards,

Jayson G.

From Y to J - Dec 6 at 11:25 PM
Hi Jayson. I see the processed refund on my Jet account. Thank you for taking care of this in a timely manner. In the event the total amount has not reached my bank account in a week's time, I'll be reaching out again. Otherwise, I appreciate your time and your help.

Yinz
Last edited by yinzburgher on Sat Dec 07, 2019 8:02 am, edited 1 time in total.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?

Post by EvilSaint »

EvilSaint wrote:Well, my Tissot "shipped" Dec. 3rd out of Montgomery, IL. First class package scheduled for delivery Saturday. I've been keeping an eye on my cc and the purchase had been in pending status since I ordered through today when it suddenly dropped off my statement. No charge went through. I haven't received any communication from Jet about a cancellation, nor had I asked for one. Guess I won't need to request a refund once the package fails to show up. Unless they charge the card once it shows delivered. Jet order status still shows shipped. I'll need to keep an eye on it and we'll see I guess.

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Update. The jet charge has now reappeared and posted to my card. The tracking now shows that the package has been delayed and will be arriving late. Where, when, and what will arrive is still a mystery.

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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?

Post by rlachcik »

My credit card company actually gracefully credited me with the money I lost on the currency exchange on the first transaction! ie the Jet credit came out to less than the first charge because of Cdn to US issues. Yay to TD!!!!
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?

Post by BostonCharlie »

EvilSaint wrote: Sat Dec 07, 2019 1:04 am
EvilSaint wrote:Well, my Tissot "shipped" Dec. 3rd out of Montgomery, IL. First class package scheduled for delivery Saturday. I've been keeping an eye on my cc and the purchase had been in pending status since I ordered through today when it suddenly dropped off my statement. No charge went through. I haven't received any communication from Jet about a cancellation, nor had I asked for one. Guess I won't need to request a refund once the package fails to show up. Unless they charge the card once it shows delivered. Jet order status still shows shipped. I'll need to keep an eye on it and we'll see I guess.

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Update. The jet charge has now reappeared and posted to my card. The tracking now shows that the package has been delayed and will be arriving late. Where, when, and what will arrive is still a mystery.

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If eligible, you can try to use the USPS Delivery Instructions service to have them hold the package for you at your post office for free. Here is their HOWTO and also a helpful screenshot-by-screenshot walkthrough.

I haven't tried it yet but very curious to see if it works.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?

Post by EvilSaint »

BostonCharlie wrote:
EvilSaint wrote: Sat Dec 07, 2019 1:04 am
EvilSaint wrote:Well, my Tissot "shipped" Dec. 3rd out of Montgomery, IL. First class package scheduled for delivery Saturday. I've been keeping an eye on my cc and the purchase had been in pending status since I ordered through today when it suddenly dropped off my statement. No charge went through. I haven't received any communication from Jet about a cancellation, nor had I asked for one. Guess I won't need to request a refund once the package fails to show up. Unless they charge the card once it shows delivered. Jet order status still shows shipped. I'll need to keep an eye on it and we'll see I guess.

Sent from my SM-N950U using Tapatalk
Update. The jet charge has now reappeared and posted to my card. The tracking now shows that the package has been delayed and will be arriving late. Where, when, and what will arrive is still a mystery.

Sent from my SM-N950U using Tapatalk
If eligible, you can try to use the USPS Delivery Instructions service to have them hold the package for you at your post office for free. Here is their HOWTO and also a helpful screenshot-by-screenshot walkthrough.

I haven't tried it yet but very curious to see if it works.
Good suggestion, but it looks like that option is not showing as available to me because I likely am not the addressee and/or it is already out for delivery. Like most everyone else, it now it looks like the package has the wrong zip by one digit - XXXX0 instead of XXXX1.

Tracking has now updated to on time and is showing out for delivery one town over. I tried to call that local post office several times to get some info but I couldn't get a hold of an actual human at that location. They probably wouldn't give me any info anyway. Refund time.

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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?

Post by The Sultan of SoWhat »

Speaking of delivery/non-delivery of packages:

Today Amazon delivered a package at my front door and put a photo of the package on the tracking page.
Screen Shot 2019-12-07 at 12.45.49 PM.png
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?

Post by PetWatch »

The Sultan of SoWhat wrote:Speaking of delivery/non-delivery of packages:

Today Amazon delivered a package at my front door and put a photo of the package on the tracking page.
Screen Shot 2019-12-07 at 12.45.49 PM.png
Good idea. Now they should send a satellite video of whoever takes it with face recognition id.

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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?

Post by BostonCharlie »

I visited a PO today to verify my ID for Informed Delivery -- man, was it busy.

Talking to the PO guy about my delivery problem, he said that if I go to my city's post office (by zip code) with a tracking number, then they could show me a photo of the package at my door (or wherever they left it). First I've heard of the USPS doing that. I might just brave the crowds someday to try looking up one of my mis-shipped Ergode orders. Whatever address they used, I know it's in my zip code.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?

Post by PetWatch »

BostonCharlie wrote:I visited a PO today to verify my ID for Informed Delivery -- man, was it busy.

Talking to the PO guy about my delivery problem, he said that if I go to my city's post office (by zip code) with a tracking number, then they could show me a photo of the package at my door (or wherever they left it). First I've heard of the USPS doing that. I might just brave the crowds someday to try looking up one of my mis-shipped Ergode orders. Whatever address they used, I know it's in my zip code.
May be something new they are implementing but I can assure you it's not currently done in my area. Its of limited use anyway, just confirms tracking delivery notice, good when tracking doesn't show as delivered even though it was, and assuming photo is taken in such a case.

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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?

Post by tennesseean_87 »

Anyone’s refund actually hit their account yet?


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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?

Post by peskydonut »

tennesseean_87 wrote:Anyone’s refund actually hit their account yet?


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Nope. Still have 4 outstanding charges where there should only be 1. I'll give it till mid next week.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?

Post by rlachcik »

tennesseean_87 wrote: Sat Dec 07, 2019 3:50 pm Anyone’s refund actually hit their account yet?


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For one of two purchases.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?

Post by akaCastle »

Well, it appears they refunded me for ALL the watches, even the two fulfilled by DiscountStore that were actually delivered. FREE TISSOTS!? Nice ones, at that. Hold on a sec, Im getting a call... oh right, "Hello Conscience". All the time I spent, and aggravation I went through has to be accounted for, right? If anyone can help to sell me on the idea of free watches please chime in.

What would Chidi do?
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?

Post by rlachcik »

The Sultan of SoWhat wrote: Sat Dec 07, 2019 11:47 am Speaking of delivery/non-delivery of packages:

Today Amazon delivered a package at my front door and put a photo of the package on the tracking page.

Screen Shot 2019-12-07 at 12.45.49 PM.png
they've been doing that in the Toronto area for me for a few months at least.
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Re: 11/26 Jet.com orders - Seiko et al from Ergode, Dexclusive, Jomashop - TRD or TGTBT?

Post by BostonCharlie »

akaCastle wrote: Sat Dec 07, 2019 11:18 pm Well, it appears they refunded me for ALL the watches, even the two fulfilled by DiscountStore that were actually delivered. FREE TISSOTS!? Nice ones, at that. Hold on a sec, Im getting a call... oh right, "Hello Conscience". All the time I spent, and aggravation I went through has to be accounted for, right? If anyone can help to sell me on the idea of free watches please chime in.

What would Chidi do?
I think trying to bring it up with Jet CS would go against (what appears to be) their ultimate desire: to close this matter. I would also give the whole thing a little time to settle, esp. your CC statement.

One idea I've entertained, if this happened to me, is to give my free watch to MoT as a Watch Deal Forum one-year anniversary present. :-) As it is, I'm still out some hundreds of dollars atm.
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