Ball Moonphase Hands not Synced

[BruceR]

I bought a Ball Trainmaster Ladies Moonphase watch about six months ago. Beautiful watch. But the hands are out of sync. The minute hand is a bit before 4 o'clock whereas the hour hand is a bit after. I've contacted River Edge and am waiting for their response. But, does anyone know what this sort of error indicates? Also, does anyone know of a watch repair shop in Houston, or a reputable watch repair shop that operates via mail?

Ball Lady Moonphase1.JPG (59.69 KiB) Viewed 1586 times

[TheJohnP]

I'm no expert, but my guess is the gears might be out of synch.

Since the watch is still under warranty (and this seems more warranty issue than usage issue), I checked the list of official Ball service centers and there is one in Plano.
Not that close to Houston, but the closest I could find for you.

Here's their contact info if you want to reach out:

Service Center
High Grade Watch Inc.
5940 W. Parker Rd.
Suite 100
Plano, TX 75093
USA
972-378-0500
higradewatchinc@att.net

[Boourns]

I imagine you can just ship it straight to Plano,[mention]BruceR[/mention], but if for some reason it has to be dropped off in person, DM me.