MoT's WDF

BillionaireDoors wrote:Feel free to use this thread for any general vendor complaints.



I'll start:

This is how the box from Invicta Stores came off the FedEx truck. The delivery man said that if I wasn't home, he was going to take it back because he couldn't leave it like that. One corner of the box failed and the tape failed in multiple places. Many people like the wet, reinforced tape but I have received countless boxes with broken tape.

Screenshot_20200424-182815.png

BillionaireDoors wrote: ↑Fri Apr 24, 2020 5:32 pm Feel free to use this thread for any general vendor complaints.



I'll start:

This is how the box from Invicta Stores came off the FedEx truck. The delivery man said that if I wasn't home, he was going to take it back because he couldn't leave it like that. One corner of the box failed and the tape failed in multiple places. Many people like the wet, reinforced tape but I have received countless boxes with broken tape.

Screenshot_20200424-182815.png

JMD1082 wrote: ↑Fri Apr 24, 2020 6:24 pm

BillionaireDoors wrote:Feel free to use this thread for any general vendor complaints.



I'll start:

This is how the box from Invicta Stores came off the FedEx truck. The delivery man said that if I wasn't home, he was going to take it back because he couldn't leave it like that. One corner of the box failed and the tape failed in multiple places. Many people like the wet, reinforced tape but I have received countless boxes with broken tape.

Screenshot_20200424-182815.png

That’s a complete mess, did the Segway you ordered work? Was the packaging inside that box a mess too?


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Elkins45 wrote: ↑Sat Apr 25, 2020 9:05 am I am unhappy with Momentum and their warranty support.

I bought this lefty with alarm from a J Peterman sale last year.

Momentum2 - 1.jpg

I have worn it maybe 8-10 times since then. I went to put it on a couple of weeks ago and noticed the alarm pusher had fallen off.

Momentum - 1.jpg

Oh well, I thought, time to use the warranty. Off to the Momentum website I go where I am directed to fill out an online form, add my credit card information and then ship off the watch to International Watch Service Center in Utah. So now I'm invested for $15, plus the $8 it costs to send it boxed (as they instructed me to do) to ship it out to them.

A couple of days pass and I get an email requesting payment of $40 to replace the pusher and $18 for battery, seal, testing, etc. This would have brought the total cost of repair up to (58+23) $81 for a watch I only paid $87 for to begin with. Naturally I wasn't pleased by this because the watch was under warranty. I tried unsuccessfully to inquire about this thru email and their online portal, meanwhile the system kept sending me reminders that I needed to pay up. After a week I called and waited 20 minutes to speak to someone working from home who couldn't help me. Finally later that day I received a callback from someone.

He informed me I was being charged because the Momentum warranty doesn't cover the pushers. What? Are you kidding me? I told him to just box it up and send it back. What a crappy warranty! So now I'm out $23 but have learned I don't plan to buy a new Momentum again. Might as well just save the money and buy used since the warranty is worth so little.

Fortunately the alarm is is off so at least it doesn't bug me every 12 hours. I think I'm probably just going to squirt the hole full of silicone caulk or JB Weld so at least the water will stay out.

Elkins45 wrote:I am unhappy with Momentum and their warranty support.

I bought this lefty with alarm from a J Peterman sale last year.

Momentum2 - 1.jpg

I have worn it maybe 8-10 times since then. I went to put it on a couple of weeks ago and noticed the alarm pusher had fallen off.

Momentum - 1.jpg

Oh well, I thought, time to use the warranty. Off to the Momentum website I go where I am directed to fill out an online form, add my credit card information and then ship off the watch to International Watch Service Center in Utah. So now I'm invested for $15, plus the $8 it costs to send it boxed (as they instructed me to do) to ship it out to them.

A couple of days pass and I get an email requesting payment of $40 to replace the pusher and $18 for battery, seal, testing, etc. This would have brought the total cost of repair up to (58+23) $81 for a watch I only paid $87 for to begin with. Naturally I wasn't pleased by this because the watch was under warranty. I tried unsuccessfully to inquire about this thru email and their online portal, meanwhile the system kept sending me reminders that I needed to pay up. After a week I called and waited 20 minutes to speak to someone working from home who couldn't help me. Finally later that day I received a callback from someone.

He informed me I was being charged because the Momentum warranty doesn't cover the pushers. What? Are you kidding me? I told him to just box it up and send it back. What a crappy warranty! So now I'm out $23 but have learned I don't plan to buy a new Momentum again. Might as well just save the money and buy used since the warranty is worth so little.

Fortunately the alarm is is off so at least it doesn't bug me every 12 hours. I think I'm probably just going to squirt the hole full of silicone caulk or JB Weld so at least the water will stay out.

Elkins45 wrote: ↑Sat Apr 25, 2020 9:05 am I am unhappy with Momentum and their warranty support.

I bought this lefty with alarm from a J Peterman sale last year.

I have worn it maybe 8-10 times since then. I went to put it on a couple of weeks ago and noticed the alarm pusher had fallen off.


Oh well, I thought, time to use the warranty. Off to the Momentum website I go where I am directed to fill out an online form, add my credit card information and then ship off the watch to International Watch Service Center in Utah. So now I'm invested for $15, plus the $8 it costs to send it boxed (as they instructed me to do) to ship it out to them.

A couple of days pass and I get an email requesting payment of $40 to replace the pusher and $18 for battery, seal, testing, etc. This would have brought the total cost of repair up to (58+23) $81 for a watch I only paid $87 for to begin with. Naturally I wasn't pleased by this because the watch was under warranty. I tried unsuccessfully to inquire about this thru email and their online portal, meanwhile the system kept sending me reminders that I needed to pay up. After a week I called and waited 20 minutes to speak to someone working from home who couldn't help me. Finally later that day I received a callback from someone.

He informed me I was being charged because the Momentum warranty doesn't cover the pushers. What? Are you kidding me? I told him to just box it up and send it back. What a crappy warranty! So now I'm out $23 but have learned I don't plan to buy a new Momentum again. Might as well just save the money and buy used since the warranty is worth so little.

Fortunately the alarm is is off so at least it doesn't bug me every 12 hours. I think I'm probably just going to squirt the hole full of silicone caulk or JB Weld so at least the water will stay out.

BillionaireDoors wrote: ↑Tue Apr 28, 2020 6:57 am My MeisterSinger from CW was shipped by FedEx from Germany. It was due Monday, but now it's held up in US Customs. I expect to receive a bill from FedEx for import duties.

audio.bill wrote: ↑Tue Apr 28, 2020 11:33 am

BillionaireDoors wrote: ↑Tue Apr 28, 2020 6:57 am My MeisterSinger from CW was shipped by FedEx from Germany. It was due Monday, but now it's held up in US Customs. I expect to receive a bill from FedEx for import duties.

That's to be expected on any watch with a declared value of $800 or more.