Shopworn/ The Solist
Posted: Wed Sep 21, 2022 4:49 pm
I've read on here that users haven't had the greatest luck with Shopworn customer service. Thought I would tell my tale.
I ordered a Ball Chronograph, and it arrived quickly and packaged well, however the central chronograph seconds hand was misaligned. I emailed their customer service department that day, and did not get a response. The next day I called their customer service line as soon as their business hours started and was helped by a very friendly rep who said she would take to their watch department and get back to me by the end of the day. Never heard back.
I left a review on Trustpilot with my issues, and the next day a person who claimed to be the head of customer service called me directly. She was very apologetic, and got me the information I needed to return the watch within minutes of talking to her. I was given a pre paid label, and had a new watch on my wrist approximately 7 days later.
So long story short, it took some doing, but I am ultimately satisficed with my purchase.
I ordered a Ball Chronograph, and it arrived quickly and packaged well, however the central chronograph seconds hand was misaligned. I emailed their customer service department that day, and did not get a response. The next day I called their customer service line as soon as their business hours started and was helped by a very friendly rep who said she would take to their watch department and get back to me by the end of the day. Never heard back.
I left a review on Trustpilot with my issues, and the next day a person who claimed to be the head of customer service called me directly. She was very apologetic, and got me the information I needed to return the watch within minutes of talking to her. I was given a pre paid label, and had a new watch on my wrist approximately 7 days later.
So long story short, it took some doing, but I am ultimately satisficed with my purchase.
