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Bad experience with jomashop

Posted: Wed Dec 09, 2020 2:38 pm
by chicharo
I purchased a Seiko presage for 314 usd on november 20th. I paid with a debit card. The bank charged the money.

On december 4th, i received a notification that the package was shipped. I received a PayPal invoice to pay the watch again.

Yesterday, jomashop cancelled my order. I guess the shipping was just a label created.

Jomashop said that they don't charge. But, i don't have the money available on my bank account. How they expect people pay invoices twice???

I dont have the watch and my money is hold from my bank or jomashop

Re: Bad experience with jomashop

Posted: Wed Dec 09, 2020 3:10 pm
by MoT
I'm sure you already are, but contact your bank, I'm sure they'll help you out.

If the debit card you paid with has a major credit card company logo (Visa, Mastercard, etc), the same buyer protections apply as if it were a credit card.

Re: Bad experience with jomashop

Posted: Wed Dec 09, 2020 3:24 pm
by Boourns
What MoT said. Dispute the charge. Depending on who you bank with you might even be able to upload a copy of the email cancelling the order straight to the website.

Re: Bad experience with jomashop

Posted: Fri Dec 11, 2020 10:19 am
by chicharo
Second time this week :(