Tisell
Posted: Mon Jan 18, 2021 6:56 pm
A little while back, I purchased a Marine no-date from the Korean Tisell site http://shop2.tisellkr.cafe24.com/
I had always been intrigued by the Stowa Marine but could never justify the cost so this was a way to scratch that itch. Plus a Miyota 9 series movement, enamel dial, and sapphire crystal for a little over $200? Absolutely.
So, about 2 weeks later, the watch arrives. Initially, I was pretty pumped. Everything looked good and the movement felt really nice.
Then I notice a couple of small chips on the side of the case around 6:30
I don't know if this reflects poorly on the case manufacture or the assembly itself but QC obviously missed it.
I was bummed and that bummed-ness was heightened by the fact that I had spent the previous 2 weeks waiting on this thing. So I email them with an explanation and that picture of the chips.
Within a day, I had a response. They gave me their address and told me to ship it back and they would reimburse me the cost. So off the watch went via the cheapest USPS option ($27). USPS being USPS, it took 30 days and a missing mail case to get there. Tisell was super nice each of the 3 times I checked to see if it had arrived yet (USPS being USPS, there was no way to track this type of package).
So last Friday, it finally gets there. They shot me an email to let me know and that they would take a look at it right away. 2 days later (yesterday), I got an email saying they would send me a new one as well as refund my shipping costs. A second later, my paypal pinged and they had refunded me $29.
So that's where things are right now. Although I was disappointed about the defect, Tisell has been pretty awesome about this whole situation and I really appreciate them refunding my ship costs.
I will keep you guys posted and let you know how things shake out.
I had always been intrigued by the Stowa Marine but could never justify the cost so this was a way to scratch that itch. Plus a Miyota 9 series movement, enamel dial, and sapphire crystal for a little over $200? Absolutely.
So, about 2 weeks later, the watch arrives. Initially, I was pretty pumped. Everything looked good and the movement felt really nice.
Then I notice a couple of small chips on the side of the case around 6:30
I don't know if this reflects poorly on the case manufacture or the assembly itself but QC obviously missed it.
I was bummed and that bummed-ness was heightened by the fact that I had spent the previous 2 weeks waiting on this thing. So I email them with an explanation and that picture of the chips.
Within a day, I had a response. They gave me their address and told me to ship it back and they would reimburse me the cost. So off the watch went via the cheapest USPS option ($27). USPS being USPS, it took 30 days and a missing mail case to get there. Tisell was super nice each of the 3 times I checked to see if it had arrived yet (USPS being USPS, there was no way to track this type of package).
So last Friday, it finally gets there. They shot me an email to let me know and that they would take a look at it right away. 2 days later (yesterday), I got an email saying they would send me a new one as well as refund my shipping costs. A second later, my paypal pinged and they had refunded me $29.
So that's where things are right now. Although I was disappointed about the defect, Tisell has been pretty awesome about this whole situation and I really appreciate them refunding my ship costs.
I will keep you guys posted and let you know how things shake out.