Vincent Watches from Singapore-AVOID
Posted: Mon Jan 31, 2022 11:23 am
Bought a Gshock from https://www.vincentwatch.com.sg/ . This was a model I'd looked for for a long time but never found a decent deal in the US for. Saw it posted in the deals thread, so ordered at a fair price of $121 (GWB5600MG-1DR with a positive display). Watch was powered down when I got it, but it came back up after a bit of light. Set it, hooked it up to bluetooth, then it died. Non-responsive and leaving it under a bright LED worklight did not revive it. Threw it in a sunny window and left it. Attempted to contact the store through email, then whatsapp (their linked chat from the site), and posted on their Facebook page (they deleted the post). Threatened to dispute the CC charge, and they finally responded claiming my emails had gone into their junk folder (just a gmail account, so it's possible, although the fact that they're not running email through their domain is questionable).
They tell me to put it in light as this is normal. By this time it had been a week, and the watch did finally wake up. I had it work for a couple of days before it died again (bluetooth showed ~75% battery life the day before it died). I contact them again and they tell me to contact Casio for warranty, or I can send it back to them for replacement. Casio won't cover under warranty due to it being a non-US seller. I do have a warranty card that looks legit, so I might be able to send it to an international Casio repair shop? Don't know.
At this point I just want a working watch. I ask them to send me a label to ship it back. They tell me I need to paypal them $80. I tell them no way I'm paying 2/3 the original price to return a watch that they shipped out that didn't work. They tell me that's what it costs them to ship both ways in their reply. I tell them still no way. They offer to split it at $40. I'm still thinking of my reply. $40 is too high. I'm not opposed to shipping it on my dime and letting them ship it back to me on theirs, but I'm not paying $40.
I have a couple of options. I could just dispute the charge with on the credit card. I also have item protection coverage included on the card, so I could probably send it to Casio and get the repair reimbursed. Not sure what my best option is.
I took a risk and bought a gray market watch. I don't think they knowingly shipped me a bad watch. It was a good faith transaction of a legit G-Shock. However, their customer service SUCKS. Weeks to respond. Deleting Facebook posts without replying. Ignoring Wechat and Facebook messages. Then asking for an outrageous amount of money to cross ship a working watch (that had free shipping initially!)
AVOID. I'll probably repost this in G-shock reddit, WUS, and Facebook groups I've participated in the past if I stay this doesn't resolve soon.
(I suspect the watch has a bad rechargeable cell that costs $20. Or maybe a connector/spring that's loose. So tempted to open it up and try one from one of my older watches to see what happens. But I don't want to mess with it and not have options if they realize it's been opened.)
They tell me to put it in light as this is normal. By this time it had been a week, and the watch did finally wake up. I had it work for a couple of days before it died again (bluetooth showed ~75% battery life the day before it died). I contact them again and they tell me to contact Casio for warranty, or I can send it back to them for replacement. Casio won't cover under warranty due to it being a non-US seller. I do have a warranty card that looks legit, so I might be able to send it to an international Casio repair shop? Don't know.
At this point I just want a working watch. I ask them to send me a label to ship it back. They tell me I need to paypal them $80. I tell them no way I'm paying 2/3 the original price to return a watch that they shipped out that didn't work. They tell me that's what it costs them to ship both ways in their reply. I tell them still no way. They offer to split it at $40. I'm still thinking of my reply. $40 is too high. I'm not opposed to shipping it on my dime and letting them ship it back to me on theirs, but I'm not paying $40.
I have a couple of options. I could just dispute the charge with on the credit card. I also have item protection coverage included on the card, so I could probably send it to Casio and get the repair reimbursed. Not sure what my best option is.
I took a risk and bought a gray market watch. I don't think they knowingly shipped me a bad watch. It was a good faith transaction of a legit G-Shock. However, their customer service SUCKS. Weeks to respond. Deleting Facebook posts without replying. Ignoring Wechat and Facebook messages. Then asking for an outrageous amount of money to cross ship a working watch (that had free shipping initially!)
AVOID. I'll probably repost this in G-shock reddit, WUS, and Facebook groups I've participated in the past if I stay this doesn't resolve soon.
(I suspect the watch has a bad rechargeable cell that costs $20. Or maybe a connector/spring that's loose. So tempted to open it up and try one from one of my older watches to see what happens. But I don't want to mess with it and not have options if they realize it's been opened.)